That’s why becon
- becon offers the all-in-one package for ((OTRS)) Community Edition
- becon supports you with best practices that fit your needs
- becon is fluent in Perl
In practice
- You would like to implement and operate ((OTRS)) Community Edition
- You have complex requirements
- You would like to integrate processes and data
An additional distinctive feature of the system is its administration. The admin portal offers a large variety of ways to configure the system to your needs without requiring any changes to the underlying code. A thorough documentation further simplifies administration.
Responsive Design – an idea which has quickly become a must-have in any web-based tool. ((OTRS)) Community Edition can be run on any platform, enabling customers or helpdesk employees to keep up-to-date using any device. The process management allows individual processes such as vacation requests or employee terminations to be displayed graphically. Support inquiries can also be filtered as required by the user.
For more information about ((OTRS)) Community Edition try the developer’s website www.otrs.com
Advantages of the Open Source Solution ((OTRS)) Community Edition
- A large community of contributors
- Very short release cycles
- A large variety of configurations available on board
- Responsive design
- Service/SLA management
- Connection to ITSM modules
Services:
- Development of a customized ticketing strategy
- Consultation in accordance with best practices
- Architektur- und Security-Design für ((OTRS)) Community Edition
- Implementation and roll out of ((OTRS)) Community Edition
- Migration from Remedy or other closed source products
- Development of custom modules
- Integration via the Generic Interface
- Support in creating new processes
- Training
- Support
- Operational support
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