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ITSM Integration

Increased efficiency through standardization and automation of your ITSM processes.

Service Management

Here a monitoring system, there a ticketing solution and everywhere scattered IT documentations. becon creates interfaces between these systems to automate your service processes.

About

Integration of ITSM applications

For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.

About

Integration of ITSM applications

IT Service Management ITSM Integration

For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.

About

Integration of ITSM applications

For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.

IT Service Management ITSM Integration

That is why we are the right partner for you

Many years of project experience

i

Planning for the integration of ITSM tools

Installation & Configuration

Support

~

Development of safety concepts

Evaluation of your data

That is why we are the right partner for you

Many years of project experience

i

Planning for the integration of ITSM tools

Installation & Configuration

Support

~

Development of safety concepts

Evaluation of your data

About

Services

Conception & Planning
Development of
an ITSM integration according to your requirements. Afterwards we plan or support you with your project.

Installation & Configuration
We
support you in the implementation of the right application according to best practice.

Support
Thanks to our many years of experience, we can also provide you with comprehensive support after implementation.

Documentation
becon advises and supports the processing of data into IT documentation.

Data evaluation
Keep an eye on your ITSM landscape. For this purpose we advise and support you with the right evaluations.

Integrate all applications via the open source API management hub OpenCelium

Contact

Instant contact

Do you have any questions, suggestions, requests or are you facing a particular challenge? We look forward to hearing from you!

+49 (0) 89 608668-0

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