ITSM Integration
Increased efficiency through standardization and automation of your ITSM processes.
Service Management
Here a monitoring system, there a ticketing solution and everywhere scattered IT documentations. becon creates interfaces between these systems to automate your service processes.
About
Integration of ITSM applications
For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.
About
Integration of ITSM applications
For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.
About
Integration of ITSM applications
For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like.
Sensu
Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via
Ansible
, such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of
i-doit
and
OTRS
or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.
That is why we are the right partner for you
Many years of project experience
Planning for the integration of ITSM tools
Installation & Configuration
Support
Development of safety concepts
Evaluation of your data
That is why we are the right partner for you
Many years of project experience
Planning for the integration of ITSM tools
Installation & Configuration
Support
Development of safety concepts
Evaluation of your data
About
Services
Conception & Planning
Development of an ITSM integration according to your requirements. Afterwards we plan or support you with your project.
Installation & Configuration
We support you in the implementation of the right application according to best practice.
Support
Thanks to our many years of experience, we can also provide you with comprehensive support after implementation.
Documentation
becon advises and supports the processing of data into IT documentation.
Data evaluation
Keep an eye on your ITSM landscape. For this purpose we advise and support you with the right evaluations.
Integrate all applications via the open source API management hub OpenCelium
Contact
Instant contact
Do you have any questions, suggestions, requests or are you facing a particular challenge? We look forward to hearing from you!
+49 (0) 89 608668-0