ITSM Integration

Increased efficiency through standardization and automation of your ITSM processes.

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Risk-free implementation of change by automating your processes.

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Meeting compliance requirements and standards through centralized storage of systems.

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Seamless collaboration between different departments and teams.

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Service Management

Here a monitoring system, there a ticketing solution and everywhere scattered IT documentations. becon creates interfaces between these systems to automate your service processes.

Our services around ITSM Integration

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Consultation

Needs analysis and advice on choosing the right application.

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Conception, planning and strategy

Development of an ITSM integration according to your requirements. Subsequent planning and development of an ITSM strategy.

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Installation & Configurations

We support you in implementing the right application according to best practice.

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Support

Thanks to many years of experience, we can provide you with full support during and after implementation.

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Creation of various KPI evaluations

We support you in keeping an eye on your ITSM landscape and evaluating it correctly.

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Documentation

Consulting and support in processing the data into IT documentation.

About

Integration of your ITSM applications

For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like. Sensu Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via Ansible , such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of i-doit and OTRS or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.

About

Integration of your ITSM applications

For a complete service management stack we integrate your already deployed commercial monitoring product or any open source solution like. Sensu Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via Ansible , such as unattended installation of applications on new systems, round out service management. Besides the implementation and integration of i-doit and OTRS or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.

Integrate all applications via the open source API management hub OpenCelium

Learn more here

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