Ticketing

Higher customer loyalty due to shorter response times.

Service Management

Handle IT disruptions, problems and changes quickly and comprehensibly.

That is why we are the right partner for you

Advice on choosing the right application

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Development of a ticketing strategy

Installation & Configurations

Support

Creation of various KPI evaluations

Development of architecture and security design concepts

That is why we are the right partner for you

Advice on choosing the right application

l

Development of a ticketing strategy

Installation & Configurations

Support

Creation of various KPI evaluations

Development of architecture and security design concepts

About

Services

Conception & Planning
Development of
a ticketing integration according to your requirements. Afterwards we plan or support you with your project.

Installation & Configuration
We
support you in implementing the right application according to best practice.

Support
Thanks to our many years of experience, we can also provide you with comprehensive support after implementation.

Documentation
becon advises and supports the processing of data into IT documentation.

Evaluation of the data
Keep an eye on your ticket system. For this purpose we advise and support you with the right evaluations.

About

That’s why we recommend ((OTRS)) Community Edition, Otobo and Znuny

A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.

otrs znuny otobo ticketsystem becon gmbh

About

That’s why we recommend ((OTRS)) Community Edition, Otobo and Znuny

ticketing with otrs znuny otobo

A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.

Our Services

That’s why we recommend ((OTRS)) Community Edition, Otobo and Znuny

A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.

ticketing with otrs znuny otobo

How to simplify ((OTRS)) ticket processes with the help of OpenCelium, we will show you in this webinar.

The central IT documentation

i-doit is a powerful web-based application,
with which you can create and manage a 360° documentation of your entire IT infrastructure.
Test now 30 days free of charge!

Contact

Instant contact

Do you have any questions, suggestions, requests or are you facing a particular challenge? We look forward to hearing from you!

+49 (0) 89 608668-0

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