That’s why becon

  • Flexible support models including 24×7
  • Highly competent support employees
  • Service contingents with guaranteed response times

In practice

  • You require support for ITSM products such as i-doit and OTRS
  • You need support for the products ITOM Sensu, Nagios, Naemon , openNMS, Salt or Elastic
  • You could use support for Microsoft Azure, AzureStack or Windows Deployment Services

Professional Support for your Operation

Customer requirements can’t be forced into a tight support-shaped corset. We support your daily operation with two fundamentally different contract types:

Classic Support
Our Classic Support provides solutions to all inquiries within a service and response time as their seriousness requires. A monthly contingent of hours for named client personnel and service level-dependent extra services are included

Consulting Support
Our Consulting Support provides you an annual service day contingent for the resolution of incidents, extension requests and service inquiries including a guarantee of service response time for all interruptions to your operation. Each inquiry handled reduces the annual contingent of service days by the length of time required.

We also support the operation of your data center with professional assistance in the following areas:

  • Salt
  • i-doit
  • OTRS
  • Sensu
  • Nagios
  • Naemon
  • openNMS
  • Elastic Stack
  • Microsoft Azure
  • Microsoft WDS/MSI

Our sincere thanks for the trust placed in us by some of the world’s premier companies:

Questions? We’ll contact you directly: