KIX | The Open Source Service Management Software
Improve your service quality with smart software support.
Maximum flexibility thanks to customizable options.
Open-source technology for transparent and future-proof solutions.
Optimized workflows for faster and more efficient service management processes.
KIX Service Software is a proven solution for digitizing and optimizing service management processes. As an official KIX partner, we offer you comprehensive support for implementing and using the software.
Our Services Related to KIX Service Software
Consulting and Requirements Analysis
Detailed assessment and evaluation of your service management processes to create an ideal foundation for the implementation of KIX.
Installation and Configuration: Complete setup of the KIX software within your existing IT infrastructure to ensure a smooth start.
Data Transfer and Migration
Secure transfer of relevant data from the selected systems to ensure a seamless transition to KIX.
Technical Support and Maintenance
Reliable support when problems arise, regular system maintenance, and ongoing updates for long-term stability.
Automation of Service Management Processes
Development and implementation of automation within KIX to streamline recurring tasks and conserve resources.
Training and Knowledge Transfer
In-depth training sessions and workshops to familiarize your team with the features and capabilities of KIX.
The Benefits of KIX Service Software
Improved Overview and Control
With KIX, you can keep track of all support requests in one place. From tickets to assets, the software enables clear organization and ensures smooth workflows within your team.
Efficiency Through Automation
Automated functions, such as escalations or notifications, reduce manual tasks, save time, and increase productivity.
Flexible Customization
KIX can be individually configured and tailored to your specific business needs—whether through modules, workflows, or interfaces.
Transparency and Independence
Thanks to open source, you benefit from maximum flexibility, transparency, and the support of an active developer community.
Scalability for Growing Businesses
KIX adapts to your business’s needs and remains high-performing even as user numbers grow or new processes are introduced.
Higher Customer Satisfaction
Streamlined processes, fast response times, and transparent communication improve service quality and strengthen customer loyalty.
The Features of KIX
Incident Management
KIX offers a powerful solution for handling security incidents and operational disruptions through the service desk and help desk. Ticket templates significantly speed up the process of logging and processing reports. This ensures efficient problem resolution and improved service quality.
Asset Management
KIX provides comprehensive coverage for the management of software, hardware, licenses, contracts, inventory, and locations. Features such as asset versioning, version comparisons, and relationship graphs make it easier to visualize dependencies between assets and enable detailed impact analyses. This allows companies to maintain control over their IT assets at all times.
Automation
KIX relies on event-driven automation to streamline day-to-day service operations. Automated jobs and time- or event-based actions enable, for example, ticket creation via email or API. In addition, configurable notifications and actions ensure optimized communication and faster processing.
Change Management
KIX’s integrated process management enables flexible approval workflows for purchase orders, approvals, vacation requests, or the onboarding of new employees. Companies benefit from structured processes that can be easily customized and efficiently managed.
reporting
With KIX’s comprehensive reporting module, companies receive detailed analyses of KPIs, turnaround times, and SLA compliance. Dashboards provide a structured overview of tickets and assets. New widgets can be customized and integrated to display relevant data in real time. These features help companies make informed decisions and continuously improve service performance.
Knowledge Base
With its integrated knowledge base, KIX provides a central location for managing and delivering knowledge articles. Maintenance instructions, troubleshooting steps, and other important information can be quickly made available through the agent and self-service portals. Linking to tickets and assets enables the efficient sharing of expertise throughout the entire company.
The Features of KIX
Incident Management
KIX offers a powerful solution for handling security incidents and operational disruptions through the service desk and help desk. Ticket templates significantly speed up the process of logging and processing reports. This ensures efficient problem resolution and improved service quality.
Asset Management
KIX provides comprehensive coverage for the management of software, hardware, licenses, contracts, inventory, and locations. Features such as asset versioning, version comparisons, and relationship graphs make it easier to visualize dependencies between assets and enable detailed impact analyses. This allows companies to maintain control over their IT assets at all times.
Automation
KIX relies on event-driven automation to streamline day-to-day service operations. Automated jobs and time- or event-based actions enable, for example, ticket creation via email or API. In addition, configurable notifications and actions ensure optimized communication and faster processing.
Change Management
KIX’s integrated process management enables flexible approval workflows for purchase orders, approvals, vacation requests, or the onboarding of new employees. Companies benefit from structured processes that can be easily customized and efficiently managed.
reporting
With KIX’s comprehensive reporting module, companies receive detailed analyses of KPIs, turnaround times, and SLA compliance. Dashboards provide a structured overview of tickets and assets. New widgets can be customized and integrated to display relevant data in real time. These features help companies make informed decisions and continuously improve service performance.
Knowledge Base
With its integrated knowledge base, KIX provides a central location for managing and delivering knowledge articles. Maintenance instructions, troubleshooting steps, and other important information can be quickly made available through the agent and self-service portals. Linking to tickets and assets enables the efficient sharing of expertise throughout the entire company.
becon is a KIX consulting partner!
We are a proud KIX partner and help companies unlock the full potential of KIX Service Software. Our partnership enables us to offer you comprehensive solutions and customized services related to KIX. Learn more about our partnership and its benefits in our blog post.
becon blog
More articles on this topic
Contact
Get in touch with us!
We look forward to hearing from you.
Do you have any questions or are you facing a particular challenge? Our dedicated team will be happy to provide you with a no-obligation consultation.