Revolutionize your ticketing
Higher customer engagement due to short response times. Handle disruptions and changes in your IT quickly and comprehensibly.
Systematically organize and catalog support requests.
Structured recording, prioritization and assignment of tasks.
All requests centrally and transparently in an IT ticket management system.
Our services around ticketing
Consultation
Needs analysis and advice on choosing the right application.
Conception, planning and strategy
Development of architecture and security design concepts. Final planning and development of a ticketing strategy.
Installation & Configurations
We support you in implementing the right application according to best practice.
Support
Thanks to many years of experience, we can provide you with full support during and after implementation.
Creation of various KPI evaluations
Keep an eye on your ticket system. For this purpose we advise and support you with the right evaluations.
Documentation
Consulting and support in processing the data into IT documentation.
We recommend ((OTRS)) Community Edition, Otobo and Znuny as ticketing solution
A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.
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We recommend ((OTRS)) Community Edition, Otobo and Znuny as ticketing solution
A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.
How to simplify ((OTRS)) ticket processes with the help of OpenCelium, we will show you in this webinar.
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