ITSM Integration
Increased efficiency through standardization and automation of your ITSM processes.
Risk-free implementation of change by automating your processes.
Meeting compliance requirements and standards through centralized storage of systems.
Seamless collaboration between different departments and teams.
Service Management
Here a monitoring system, there a ticketing solution and everywhere scattered IT documentations. becon creates interfaces between these systems to automate your service processes.
Our services around ITSM Integration
Consultation
Needs analysis and advice on choosing the right application.
Conception, planning and strategy
Development of an ITSM integration according to your requirements. Subsequent planning and development of an ITSM strategy.
Installation & Configurations
We support you in implementing the right application according to best practice.
Support
Thanks to many years of experience, we can provide you with full support during and after implementation.
Creation of various KPI evaluations
We support you in keeping an eye on your ITSM landscape and evaluating it correctly.
Documentation
Consulting and support in processing the data into IT documentation.
About
Integration of your ITSM applications
For a complete service management stack, we integrate your existing commercial monitoring product or any open source solution such as Sensu, Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via Ansible, such as the unattended installation of applications on new systems, rounds off the service management. Besides the implementation and integration of i-doit and OTRS or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.
About
Integration of your ITSM applications
For a complete service management stack, we integrate your existing commercial monitoring product or any open source solution such as Sensu, Prometheus, Icinga, Check_MK or openNMS. The automation of deployment processes via Ansible, such as the unattended installation of applications on new systems, rounds off the service management. Besides the implementation and integration of i-doit and OTRS or an OTRS fork, we help define your service management strategy and architecture, develop your non-standard requirements and support your operations with support and training.
Integrate all applications via the open source API management hub OpenCelium
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We look forward to hearing from you.
Do you have any questions or are you facing a particular challenge? Our dedicated team will be happy to provide you with a no-obligation consultation.