((OTRS)) Community Edition, Znuny, OTOBO
Assists in resolving your incidents.
Optimization of your service processes with the Open Source Helpdesk System ((OTRS)) Community Edition.
Automated workflows for managing tickets and requests with Znuny and OTOBO.
Service level agreement, change and incident management centrally in one platform.
Important information about ((OTRS)) support!
OTRS AG had discontinued support for the widely used open source ticket system ((OTRS)) Community Edition
at the end of 2020. Due to this market development, we rely on different forks of the popular ticket system depending on our customers’ requirements.
All our packages and support services are supported with Znuny LTS and OTOBO.
Znuny LTS is the only product on the market that offers full compatibility with ((OTRS)) Community Edition Version 6 and provides future features in a separate product. Znuny LTS is based on version 6.0.30 and is technically fully compatible, i.e. all components and individual extensions remain executable unchanged. With Znuny LTS we have, together with other providers, founded the OTTER Alliance founded.
OTOBO on the other hand convinces with a new design. The customer portal has been redesigned from the ground up to be more intuitive and tidy. In addition, the forms have also been optimized and functionally upgraded. The integration of Elasticsearch accelerates the full-text search and thus improves performance. In terms of security, the system provides advanced password policy protection, brute force protection (lockout on multiple login attempts) and 2-factor authentication.
Important information about ((OTRS)) support!
OTRS AG had discontinued support for the widely used open source ticket system ((OTRS)) Community Edition
at the end of 2020. Due to this market development, we rely on different forks of the popular ticket system depending on our customers’ requirements.
All our packages and support services are supported with Znuny LTS and OTOBO.
Znuny LTS is the only product on the market that offers full compatibility with ((OTRS)) Community Edition Version 6 and provides future features in a separate product. Znuny LTS is based on version 6.0.30 and is technically fully compatible, i.e. all components and individual extensions remain executable unchanged. With Znuny LTS we have, together with other providers, founded the OTTER Alliance founded.
OTOBO on the other hand convinces with a new design. The customer portal has been redesigned from the ground up to be more intuitive and tidy. In addition, the forms have also been optimized and functionally upgraded. The integration of Elasticsearch accelerates the full-text search and thus improves performance. In terms of security, the system provides advanced password policy protection, brute force protection (lockout on multiple login attempts) and 2-factor authentication.
open source
Your advantages with us as a partner
A large community
Short release cycles
A multitude of configuration options with on-board tools
Responsive Design
Service/SLA Management
Connection of ITSM modules
Service Management
Our services around ((OTRS)), Znuny and OTOBO
Introduction, training, support and operation
Migration from ((OTRS)) to Znuny or OTOBO
Easy integration of processes and data
Architecture and security design
Consulting based on best practices
Migration of Remedy and other closed source tools
Development of a ticketing strategy
Best practices according to requirements
Module development
Process setup and operational support
Integrations via the Generic Interface
Fluent language skills in Perl
Implementation and roll out
All-round carefree package
About
That is why we recommend the ticket system
A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.
About
That is why we recommend the ticket system
A Ticket system has the task to digitally execute a process-controlled handling of incidents. Normally, incidents are submitted via a form (email or phone). The handling of these cases is done by a team (helpdesk). The aim is to process incidents as quickly as possible. As an open source helpdesk system ((OTRS)) Community Edition (Otobo and Znuny) is one of the most popular ticket systems (TTS) available on the market. In addition to the simple installation and configuration of this system, the multitude of functionalities, such as change management, configuration management database and last but not least process management, is particularly impressive.
About
Individuality through Responsive Design
Another special feature is the administration of this system. The admin portal includes a lot of configuration options that can be customized without having to programmatically change the system. A detailed documentation also facilitates the administration. The frontend of ((OTRS)) Community Edition (Otobo and Znuny) has a so-called Responsive Design and can therefore be used on all devices. With process management, individual processes can be mapped, such as a vacation request, optimized support requests through filter mechanisms, employee departure, etc..
About
Individuality through Responsive Design
Another special feature is the administration of this system. The admin portal includes a lot of configuration options that can be customized without having to programmatically change the system. A detailed documentation also facilitates the administration. The frontend of ((OTRS)) Community Edition (Otobo and Znuny) has a so-called Responsive Design and can therefore be used on all devices. With process management, individual processes can be mapped, such as a vacation request, optimized support requests through filter mechanisms, employee departure, etc..
Dashboard
The dashboard provides an overview of your agents and most important tickets.
Process Management
Process tickets help ensure that information is not forgotten during ticket creation or in later process steps by using the required mandatory and optional fields. Process tickets are easy to use for customer users and agents, so no intensive training is required.
In this free webinar we will show you how you can easily connect a CMDB with an OTRS ticket system via OpenCelium.
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