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Service Management

Better customer orientation through smart service management.

Service Management

More and more companies are digitizing their service management processes. We help you to select and implement your ITSM applications according to your requirements.

Service Management

More and more companies are digitizing their service management processes. We help you to select and implement your ITSM applications according to your requirements.

Why we are the right partner for you

We love solving the most complex ITSM requirements with Open Source

The leading open source standards are part of our portfolio

becon has been dealing with ITIL since 1995

We help your helpdesk with integrated solutions

We help you to document your IT centrally in a CMDB.

We integrate your ITSM tools

About

More customer loyalty through service management

Service management is the use of methods and products that are used for the provision and improvement of one’s own service processes. IT is becoming more agile and complex, and service management must keep pace. Service management can no longer be static.

The more important IT systems become for the success of a company, the more important it becomes to have a systematic IT service management system that ensures that faults are rectified as quickly as possible, either in contact with internal colleagues or with external customers.

About

More customer loyalty through service management

service management data integration

Service management is the use of methods and products that are used for the provision and improvement of one’s own service processes. IT is becoming more agile and complex, and service management must keep pace. Service management can no longer be static.

The more important IT systems become for the success of a company, the more important it becomes to have a systematic IT service management system that ensures that faults are rectified as quickly as possible, either in contact with internal colleagues or with external customers.

About

More customer loyalty through service management

Service management is the use of methods and products that are used for the provision and improvement of one’s own service processes. IT is becoming more agile and complex, and service management must keep pace. Service management can no longer be static.

The more important IT systems become for the success of a company, the more important it becomes to have a systematic IT service management system that ensures that faults are rectified as quickly as possible, either in contact with internal colleagues or with external customers.

service management data integration

In this presentation we will show you how to use interfaces for the automation of your data center processes in a meaningful way.

About

Standards instead of commercial suites

Want to go for standards and not spend a fortune on the big commercial suites? becon uses for the implementation of your requirements the ITIL method, the open source based CMDB
i-doit
and the open source ticket system
((OTRS)) Community Edition
(Znuny + OTOBO).

discovery tools jdisc becon gmbh

About

Standards instead of commercial suites

ticketing with otrs znuny otobo

Want to go for standards and not spend a fortune on the big commercial suites? becon uses for the implementation of your requirements the ITIL method, the open source based CMDB
i-doit
and the open source ticket system
((OTRS)) Community Edition
(Znuny + OTOBO).

About

Standards instead of commercial suites

Want to go for standards and not spend a fortune on the big commercial suites? becon uses for the implementation of your requirements the ITIL method, the open source based CMDB
i-doit
and the open source ticket system
((OTRS)) Community Edition
(Znuny + OTOBO).

ticketing with otrs znuny otobo

The central IT documentation

i-doit is a powerful web-based application,
with which you can create and manage a 360° documentation of your entire IT infrastructure.
Test now 30 days free of charge!

Service Management

Links

Solutions

CMDB & Documentation

Ticketing

Discovery

ITSM Integration

Products

i-doit

i-doit add-ons

((OTRS)) Community Edition, Znuny, OTOBO

JDisc

OpenCelium

Contact

Instant contact

Do you have any questions, suggestions, requests or are you facing a particular challenge? We look forward to hearing from you!

+49 (0) 89 608668-0

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