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becon BLOG

Service Management

CMDB and ITIL: Best practices for successful IT service management

CMDB and ITIL: Best practices for successful IT service management

Effective IT service management (ITSM) is essential for the success of companies. The Configuration Management Database (CMDB) and the ITIL (Information Technology Infrastructure Library) framework play a central role in this. These two elements help companies to manage their IT services efficiently, improve service quality and optimize operating costs.

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ITSM and ITIL as automation strategies

ITSM and ITIL as automation strategies

In a world characterized by constant technological development and digital transformation, IT Service Management (ITSM) and IT Infrastructure Library (ITIL) play a crucial role in the design and optimization of business processes. In this article, we take a look at the basics of ITSM and ITIL, particularly in the context of automation and digitalization.

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DATAGERRY | Release 2.0

DATAGERRY | Release 2.0

We are pleased to announce the new version 2.0 of DATAGERRY! It is now available to download. The update brings new functions such as the DATAGERRY Assistant and the “Locations” feature.

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DATAGERRY – What’s next …

DATAGERRY – What’s next …

After the successful takeover of DATAGERRY by becon GmbH, the first steps towards further development have now been taken. First and foremost, it was important for us to be able to continue seamlessly from the last development step.

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