Efficient IT management is crucial for companies of all sizes. One of the most powerful solutions for IT documentation and management is i-doit, a flexible, web-based platform in which IT infrastructures can be comprehensively documented and managed. However, to realize the full potential of i-doit, expert advice and professional support are often essential. In this blog article, we explain why i-doit consulting and support is so valuable for companies and how we can help you get the most out of your IT resources.
What is i-doit?
i-doit is an IT documentation system that centralizes and structures all information relating to a company’s IT infrastructure. It enables the detailed recording of hardware and software components, network structures, licenses, contracts and other relevant IT data. This creates a comprehensive overview of the IT landscape, which not only simplifies operation, but also administration, troubleshooting and planning.
As i-doit is very flexible and offers many customization options, it is not always easy to tailor the system to a company’s individual requirements. This is where specialized i-doit consulting and professional support come into play.
Why is i-doit consulting so important?
The implementation of i-doit requires a deep understanding of the software and the specific needs of a company. An experienced i- doit-The advice of a consultant can be crucial in developing a customized solution. The consultation covers several aspects:
Determination of requirements: The first step in consulting is to analyze the existing IT infrastructure and identify the specific requirements. What data should be documented? What should the structure look like? Which interfaces need to be integrated? This requires a thorough investigation and close cooperation with the company in order to find individual solutions that meet actual needs.
Implementation and configuration:
After the analysis, the concrete implementation of i-doit begins. The consultant provides support with the optimal configuration to ensure that the system runs efficiently and is user-friendly. The correct implementation ensures that all relevant IT components are covered and that the system can be integrated into the existing infrastructure without any problems.
Training and know-how transfer:
To ensure the best possible use of i-doit, it is important that the company’s IT staff are trained accordingly. An i-doit consultation often includes training employees so that they can use the system effectively on a day-to-day basis. This creates long-term independence and enables the IT department to manage and adapt the system independently.
Extensions and customizations:
i-doit offers a wide range of add-ons and expansion options. A consultant will help you find and integrate the right add-ons to best adapt the system to your specific requirements.
becon GmbH – your premium partner for i-doit consulting and support
The becon GmbH is i-doit Premium Partner, Certified Support Partner and Development Partner from the synetics GmbH. We offer an all-round carefree package for the implementation and operation of the IT documentation system. As i-doit Best Performing Partner of the year 2022 and 2023 becon GmbH is ideally positioned to offer first-class advice and professional support. Companies benefit from a investment-proof introduction of i-doit and stable operation of the system.
With a comprehensive portfolio that includes design, training, installation and development for the perfect CMDB solution, we ensure that companies can use the full power of i-doit. We not only support you with the introduction of the system, but also accompany you in the long term with customized solutions that go beyond the standard implementation.
Thanks to our close partnership with i-doit, we can not only offer sound advice, but also professional supportwhich ensures that i-doit always functions optimally. This includes fast troubleshooting, regular updates and individual adjustments.
Our services around the CMDB i-doit
Consulting & Concept
becon advises you on the licensing and appropriate use of i-doit based on best practices. In addition to the design of the architecture, all future integrations of third-party applications, data interfaces, individual add-on developments and special security requirements are taken into account in a concept.
Training & instruction
becon trains you even before the i-doit Installation. The requirements defined in the concept are run through as examples so that all parties are clear about what to expect from the implementation. Additional admin and operator training can be provided afterwards.
Installation & Customizing
becon performs a well-planned installation of i-doit including all add-ons. (documents, VIVA, analysis). In addition becon customizing – even for complex requirements – as well as the connection of applications and the implementation of security measures (encryption, anonymization, secure data storage).
Integration & Development
becon integrates i-doit into your IT process landscape. APIs from ticketing, monitoring, Configuration-management, identity management and SIEM systems are integrated. Examples of integrations: JDisc, OTRS, Zammad, Remedy, CheckMK, Icinga2, Sensu, openNMS, Zabbix, SaltStack, Active directory. In addition, data can be imported, exported and synchronized and individual add- ons are developed.
Support & operational assistance
becon offers flexible support – from classic support levels to callable annual quotas with guaranteed response times and temporary staffing for ongoing operations.
Industry know-how & solutions
becon offers i-doit services across all sectors. Special know-how has becon in the areas of information technology, telecommunications, healthcare and public administration and established industry-specific best practices.
IT security and NIS2 compatibility with the i-doit add-ons ISMS and VIVA2
An efficient information security management system (ISMS) must continuously adapt to new requirements. With the upcoming NIS2 directive, the requirements for companies to improve their IT security measures and make them verifiable are increasing.
If you want to ensure that your company is optimally prepared for the new regulations, take advantage of the non-binding consultation with our experts. Together we will find out how you can implement NIS2 on the basis of i-doit ISMS and implement them successfully. With the help of the VIVA2 add-ons, you can also comply with BSI IT baseline protection standards and document protection requirements.
With comprehensive advice and practical support, we ensure that all relevant requirements are met efficiently and sustainably.
Conclusion: Investment in i-doit consulting and support pays off
Implementing and using an IT documentation system such as i-doit requires expert support to achieve the best possible results. Professional i-doit consulting helps to tailor the system optimally to the specific requirements of a company, while support ensures long-term smooth operation.
If you would like to find out more about how becon GmbH can support your company as an i-doit Premium Partner, please contact us.
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becon is an i-doit Premium Partner, Certified Support Partner and Development Partner and thus provides the all-round carefree package.
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